Solatube Warranty & Care Information

Care & Warranty Information
Hallway Woman

We Guarantee Brighter Days

We believe good service is all about trust. That’s why we offer a 5-year warranty on our installation services. If anything goes wrong during that time as a result of our work, we’ll be there to fix it right away.

The same goes for your Solatube product. If it stops performing as you expect due to defects in workmanship or materials over the warranty period, Solatube International is here to help. We have been in business for over 30 years and we stand behind our products.

Solatube Daylighting Systems

Highest Performance Guaranteed!

When you choose Solatube daylighting system for your home’s natural lighting you get the highest performance guaranteed. Check out what our customers have to say!


Solatube Highest Performance Guarantee

All-day long. All year long.

Solatube International, Inc. guarantees that when using the Natural Effect Lens**, the 160 DS and 290 DS Daylighting Systems deliver more Average Daily Light on an Annual Basis (as determined by the methodology set forth below) than other passive tubular daylighting devices having the same “L over D ratio” (as defined below) that are widely commercially available on the market at the time of your purchase. We are totally confident that no other product offers the total annual performance of a Solatube product. We will give you YOUR MONEY BACK (retail purchase price) if you find such a product.


Limitations on Guarantee

Guarantee offer applies only to products purchased for personal use. The offer is only valid for products assembled and installed according to the manufacturer’s specifications. Offer excludes new products manufactured by Solatube International, Inc. The guarantee excludes all other products, except Solatube 160 DS and 290 DS products, manufactured by Solatube International, Inc. Offer expires one year from the product purchase date.


Methodology for Determining Average Daily Light on an Annual Basis (ADLAB)

The ADLAB is determined by measuring the light output of a system at each hour during daylight hours on the 21st day of March, June, September, and December. To determine the ADLAB, these measurements are then added together and divided by the total number of measurements taken. To compare ADLABs, the systems compared must have the same ratio of Length of the daylighting tube divided by the Diameter of the tube opening. This is called the “L over D ratio.” Testing must be completed by a certified testing agency.


To Make A Claim

If you believe that you have found a qualifying product that outperforms your Solatube Daylighting System, please send a written refund request with your original purchase receipt with the Solatube product circled, and written test results from a valid testing agency to Solatube International, Inc., Attn: Performance Guarantee, 2210 Oak Ridge Way, Vista, CA 92081. Requests must be postmarked within 365 days of the purchase date. Solatube International, Inc. reserves the right to audit any testing or to retest to confirm results.


How State Law Applies

This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.